Job Description
The Technical Support Executive is responsible for providing technical assistance to customers or internal users, resolving software/hardware issues, and ensuring smooth functioning of IT systems or services through phone, email, or chat support.
Responsibilities
• Handle customer technical queries and support tickets
• Troubleshoot software, hardware, or network issues
• Provide step-by-step solutions via phone, email, or chat
• Escalate complex issues to higher technical teams (L2/L3)
• Maintain issue logs and ticket updates in CRM systems
• Guide users on product/software usage
• Troubleshoot software, hardware, or network issues
• Provide step-by-step solutions via phone, email, or chat
• Escalate complex issues to higher technical teams (L2/L3)
• Maintain issue logs and ticket updates in CRM systems
• Guide users on product/software usage
Skills & Qualifications
Experience Required
0–3 years
Required Skills
Communication skills
Customer handling
Networking basics
Ticketing tools knowledge
Troubleshooting ability
Languages
English
Education
Diploma
Degree (Undergraduate)
Benefits
House Rent Allowance (HRA)
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Job Overview
Job ID
#951
Posted
Apr 25, 2026
Deadline
May 30, 2026
Job Openings
1 opening
Job Type
Full-Time | On-Site | Day Shift
Experience
0–3 years
Age Limit
21 - 34 years
Preferred Gender
Any
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