Job Description
The Guest Relations Manager is responsible for ensuring exceptional guest experiences by managing VIP guests, handling complaints, and overseeing special requests. The role focuses on maintaining high service standards, enhancing guest satisfaction, and building strong guest relationships in a luxury hotel environment.
Responsibilities
• Manage and oversee all guest relations operations
• Handle VIP guest arrivals, stays, and departures
• Manage special guest requests (events, surprises, personalized services)
• Handle VIP guest arrivals, stays, and departures
• Manage special guest requests (events, surprises, personalized services)
Skills & Qualifications
Experience Required
3 years
Required Skills
High level of professionalism and grooming
Leadership and team management skills
Strong problem-solving and conflict resolution ability
Languages
English
Education
Diploma
Benefits
House Rent Allowance (HRA)
Special Allowance (SA)
Health insurance