Job Description
The Guest Relations Manager is responsible for ensuring exceptional guest experience, handling VIP guests, resolving complaints, and maintaining strong guest relationships in a luxury hotel environment.
Responsibilities
• Handle VIP guests, repeat guests, and special arrivals
• Manage guest complaints and service recovery professionally
• Coordinate personalized guest services and special requests
• Manage guest complaints and service recovery professionally
• Coordinate personalized guest services and special requests
Skills & Qualifications
Experience Required
3 years
Required Skills
Professional grooming and guest etiquette
Strong knowledge of luxury hospitality standards
Strong problem-solving and conflict handling ability
Languages
English
Hindi
Education
Degree (Undergraduate)
Benefits
House Rent Allowance (HRA)
Leave Travel Allowance (LTA)
Provident Fund
Health insurance
Paid time off
Food provided
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Job Overview
Job ID
#222
Posted
Apr 14, 2026
Deadline
May 30, 2026
Job Openings
1 opening
Job Type
Full-Time | On-Site | Day Shift
Experience
3 years
Age Limit
22 - 32 years
Preferred Gender
Any
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