Job Description
We are seeking an experienced Customer Service Manager to lead customer support operations, improve service quality, and enhance customer satisfaction. The ideal candidate will manage customer service teams, develop service standards, and ensure efficient handling of customer inquiries and complaints
Responsibilities
• Manage daily customer service operations and team performance.
• Develop customer service policies and quality standards.
• Handle escalated customer complaints and resolve complex issues.
• Monitor customer satisfaction metrics and service performance.
• Train and mentor customer service representatives.
• Develop customer service policies and quality standards.
• Handle escalated customer complaints and resolve complex issues.
• Monitor customer satisfaction metrics and service performance.
• Train and mentor customer service representatives.
Skills & Qualifications
Experience Required
5–7 years
Required Skills
Communication & Problem-Solving
Complaint Resolution & Conflict Management
Customer Relationship Management
Performance Monitoring & Reporting
Team Leadership & Staff Development
Languages
Arabic
English
Education
Bachelor's Degree (Undergraduate)
Benefits
House Rent Allowance (HRA)
Visa
1 Month Annual Leave
Medical Allowance (MA)