Job Description
We are hiring a Customer Service Executive to handle customer inquiries, resolve complaints, and ensure a high level of customer satisfaction. The role involves responding to calls and emails, supporting clients with service information, and coordinating with internal teams to resolve issues efficiently
Responsibilities
• Handle customer queries via phone, email, or in-person
• Resolve complaints and provide timely solutions
• Maintain customer records and update CRM systems
• Coordinate with internal departments for issue resolution
• Ensure high levels of customer satisfaction and service quality
• Resolve complaints and provide timely solutions
• Maintain customer records and update CRM systems
• Coordinate with internal departments for issue resolution
• Ensure high levels of customer satisfaction and service quality
Skills & Qualifications
Experience Required
1–4 years
Required Skills
MS Office and basic CRM knowledge
Patience and professional attitude
Problem-solving and conflict resolution ability
Strong communication and customer handling skills
Time management and multitasking capability
Languages
English
Hindi
Education
Diploma
Bachelor's Degree (Undergraduate)
Benefits
House Rent Allowance (HRA)
Visa
Ticket
1 Month Annual Leave
Medical Allowance (MA)
Food provided