Job Description
We are seeking a professional and customer-focused Customer Relations Officer to build strong client relationships, handle customer inquiries, and ensure exceptional service delivery. The ideal candidate will act as the primary point of contact for customers, address concerns promptly, and support customer retention initiatives. Strong communication, problem-solving, and interpersonal skills are essential for this role
Responsibilities
• Handle customer inquiries, requests, and complaints in a professional manner.
• Build and maintain positive relationships with customers and clients.
• Maintain accurate customer records and prepare service reports.
• Follow up on customer feedback and ensure timely resolution of issues.
• Coordinate with internal departments to ensure customer satisfaction and service excellence.
• Build and maintain positive relationships with customers and clients.
• Maintain accurate customer records and prepare service reports.
• Follow up on customer feedback and ensure timely resolution of issues.
• Coordinate with internal departments to ensure customer satisfaction and service excellence.
Skills & Qualifications
Experience Required
3–6 years
Required Skills
Client Retention & Service Excellence
Communication & Interpersonal Skills
Complaint Handling & Conflict Resolution
Customer Relationship Management
Documentation & Reporting
Languages
Arabic
English
Education
Diploma
Bachelor's Degree (Undergraduate)
Benefits
House Rent Allowance (HRA)
Visa
Medical Allowance (MA)