Job Description
We are seeking a professional and customer-oriented Customer Relations Officer to manage client interactions, enhance customer satisfaction, and build long-term relationships. The ideal candidate will serve as the primary point of contact for customers, handle inquiries and complaints efficiently, and ensure a high standard of service delivery. Strong communication, relationship-building, and problem-solving skills are essential for this role
Responsibilities
• Respond to customer inquiries, requests, and service-related issues professionally.
• Build and maintain strong relationships with customers and clients.
• Handle complaints and coordinate timely resolution with relevant departments.
• Maintain customer records, feedback logs, and service reports.
• Support customer retention initiatives and improve overall customer satisfaction.
• Build and maintain strong relationships with customers and clients.
• Handle complaints and coordinate timely resolution with relevant departments.
• Maintain customer records, feedback logs, and service reports.
• Support customer retention initiatives and improve overall customer satisfaction.
Skills & Qualifications
Experience Required
2–5 years
Required Skills
Communication & Interpersonal Skills
Complaint Handling & Conflict Resolution
Customer Relationship Management (CRM)
Customer Service Excellence
Documentation & Reporting
Languages
Arabic
English
Education
Diploma
Bachelor's Degree (Undergraduate)
Benefits
House Rent Allowance (HRA)
Visa
1 Month Annual Leave
Medical Allowance (MA)