Job Description
We are seeking a customer-focused CRM Executive to manage customer relationships, maintain client databases, and enhance customer satisfaction. The ideal candidate will handle customer interactions, follow-ups, feedback management, and retention activities while ensuring excellent service standards. Strong communication, organizational, and relationship-building skills are essential
Responsibilities
• Manage customer records and CRM database updates.
• Handle customer inquiries, complaints, and service requests.
• Conduct customer follow-ups and relationship management activities.
• Generate CRM reports and customer performance analytics.
• Coordinate with sales and marketing teams to improve customer engagement.
• Handle customer inquiries, complaints, and service requests.
• Conduct customer follow-ups and relationship management activities.
• Generate CRM reports and customer performance analytics.
• Coordinate with sales and marketing teams to improve customer engagement.
Skills & Qualifications
Experience Required
2–4 years
Required Skills
Client Communication & Customer Service
Customer Relationship Management (CRM)
Database Management & Reporting
MS Office & CRM Software
Problem-Solving & Conflict Resolution
Languages
Arabic
English
Education
Bachelor's Degree (Undergraduate)
Benefits
House Rent Allowance (HRA)
Visa
1 Month Annual Leave