Job Description
We are seeking a proactive CRM Executive to manage customer relationships and ensure high levels of customer satisfaction. The role involves handling customer queries, follow-ups, feedback management, and supporting sales/service teams
Responsibilities
• Manage and maintain customer database in CRM system
• Handle customer inquiries, complaints, and escalations
• Follow up with customers for feedback and service satisfaction
• Maintain records of customer interactions and reports
• Ensure timely communication with customers
• Handle customer inquiries, complaints, and escalations
• Follow up with customers for feedback and service satisfaction
• Maintain records of customer interactions and reports
• Ensure timely communication with customers
Skills & Qualifications
Experience Required
1–4 years
Required Skills
Basic CRM/software knowledge
Customer handling and problem-solving ability
Good follow-up and coordination skills
Patience and professionalism
Strong communication and interpersonal skills
Languages
English
Education
Bachelor's Degree (Undergraduate)
Benefits
House Rent Allowance (HRA)