Customer Relationship Executive
Feroke
•
Posted 5 months ago
Salary Range
₹12,500 - ₹20,900 / month
Experience
Fresher / No experience
Education
Diploma
Work Mode
On-Site
Role Overview & Description
We are looking for a customer-focused and proactive Customer Relationship Executive to manage client interactions, resolve customer concerns, and maintain long-term business relationships. The candidate will be responsible for handling customer queries, ensuring customer satisfaction, and supporting sales and service operations. The ideal candidate should possess excellent communication skills, a professional attitude, and the ability to build strong client relationships.
Key Requirements & Responsibilities
• Handle customer inquiries through phone, email, and direct communication professionally.
• Data Management: Utilizing software and manage district-wise routing.
• Reporting: Generating daily reports to keep management and clients informed on delivery statuses.
• Issue Resolution: Handling customer complaints or delays and coordinating with the team to fix them.
• Maintain strong relationships with existing and potential customers.
• Resolve customer complaints and coordinate with internal departments for quick solutions.
• Maintain customer records, feedback reports, and CRM updates accurately.
• Support sales and business development teams in customer engagement activities.
Required Skills & Expertise
Proficiency in CRM software and data visualization tools.
Strong communication and "people skills."
Strong customer service and relationship management abilities.
Good problem-solving and conflict-handling skills.
Ability to work under pressure and manage multiple customer interactions efficiently.
Education & Study Field
Diploma
Bachelor's Degree (Undergraduate)
Experience Required
Fresher / No experience
Languages Required
English
Job Snapshot
- Job Code #JOB-1420
- Category Customer Service
- Employment Full-Time
- Work Mode On-Site
- Shift Type Day Shift
- Deadline May 07, 2026
- Country India
- State / Province Kerala